Developing the Agile Business
MSC are a business and
technology consulting organisation
that build value chains
through the integration of people, process and technology.
We have demonstrated
time and time again the immense value of getting this
combination right and over the years we’ve continued to develop
our engagement model to ensure the appropriate success criteria
are in place.
MSC
operate two primary divisions -
Professional Services
and Managed Services.
They work together to provide an end to end service for clients
encompassing all aspects of “Build, Run, Manage”.
Professional Services
The Professional Services division operates four business units
who together encompass a full range of services to engage with
our clients in the analysis, design, development and
implementation a range of business solutions.
Business
Consulting
The business consulting teams operate 3 key practice areas:
-
Client Relationship
Management
-
Service Delivery – Customer
Service
-
Business Process Management
“MSC’s capacity to understand complex business
requirements, architect a complete solution in a
changing environment and deliver it very quickly was
instrumental in the Bank achieving its regulatory
obligations. This was no mean feat as the legislation
was new and was being continually amended & interpreted
by the regulator.”
Mike Prior
General Manager
Risk CBA PBS Operational Risk
Development &
Integration
The Development and Integration teams house our core software
development and integration disciplines including:
“We had a
business problem, and we didn’t need to swap it for an IT
problem. MSC worked with our strategy consultant to design
and develop a new IT system that supported my business
objective. What I was most impressed about was their
willingness and ability to take care of everything after
that! Design, development, testing, training, hosting and
support. I didn’t need to get involved again.
It just got
done”
Arthur Janoyan
Business Unit Director
British American Tobacco
Software Architecture, Design, Development, Quality and Testing
focused on the following:
-
J2EE, XML, Web Services
Portlet Engineering and SOA consulting
-
Websphere Application
Server, Websphere Portal, Websphere Business Integrator
-
Notes, Domino, Enterprise
Integrator
Data Services
The data services teams house our core database development
disciplines including Data Modeling and Business Intelligence
services. Skillsets include:
-
IBM DB2 UDB,
-
Oracle,
-
MS SQL
Infrastructure
The infrastructure teams house our core platform installation
and configuration disciplines including hardware, operating
system, security, storage and server virtualisation.
-
iSeries & O/S400, Linux
Server and Desktop, Wintel, Lintel, VMWare
-
Notes/Domino platform
upgrade, high end configuration.
Project
Management Office
The PMO are a dedicated programme and project management team
who ensure 100%
Delivery. Highly
experienced they work closely with our clients stakeholder team
to manage every aspect of the engagement. Prince 2 methodology
forms the foundation of all project engagements.
Managed Services
The Managed Services division operates two primary business
units which encompass a full range of services to support our
clients systems and users.
IT Operations
IT Ops manage, monitor and maintain all the outsourced and
hosted service environments on behalf of our customers. They
operate under strict business focused Service Level Agreements.
Service Desk
Our Service Desk provides 24 x 7 support for our clients
business users. Help desk, service requests and end user
training are provided using ITIL based systems and processes
under strict business oriented Service Level Agreements.
“The
key difference with Mercury is they don't just sell software
or consulting, they understand and are committed to
resolving our unique business problems. They will work with
us relentlessly both during their contract and afterward
until the problem we are facing is completely resolved.”
Todd
Moniot
Group
Executive
CBA Group
Strategic Development
